Less searching, more certainty. Warranty management at Harden Construction
Harden Construction is a Polish general contractor specializing in industrial and logistics facilities. Since 2020, it has ranked among Poland’s fastest-growing contractors in this segment. As the business expanded, so did the number of projects and warranty claims, making it increasingly difficult to keep the process under control. The challenge went beyond coordinating multiple parties: teams also needed to pinpoint defects inside large facilities with no cellular coverage. With support from GoNextStage, Harden Construction now manages the entire warranty process on the WEBCON platform.
Project at glance
The challenges of managing warranty claims at Harden Construction
Multiple parties, including external stakeholders
The process involved not only Harden Construction employees but also external facility managers and subcontractors, creating a need to centralize communications and link them to the right claims.
Scattered claims and status updates
Emails, phone calls, and manually compiled updates made it difficult to track progress and identify who was responsible for the next step.
Pinpointing defects
In large facilities, a written description alone was not enough to identify the exact location requiring attention.
Location tracking limitations
Limited or unavailable cellular coverage called for a different way to mark defect locations.
Checking warranty coverage
Each claim needed to be linked to the relevant contract to verify coverage and identify the responsible subcontractor.
Tailored solution for an industrial and logistics general contractor
As a long-standing WEBCON Premium Partner, GoNextStage knows the platform inside and out. After a thorough review of the existing workflow, the team proposed solutions tailored to the client’s challenges:
- Interactive floor plans for pinpointing defects. Rather than relying on unavailable location tracking and written descriptions alone, everyone involved can see the exact location on a digital floor plan, making it easier to identify the issue and avoid confusion.
- Single-use WEBCOIN tokens allowing external participants to take part in the process without logging in.
- Linking claims and communications to the right cases and contracts. Harden Construction employees can easily check warranty terms and identify the subcontractor responsible for repairs.
We knew we needed a flexible tool to replace our traditional Excel spreadsheets. With the help of GoNextStage’s experts, we got much more than that. They understood how our industry works and took the initiative to suggest features such as interactive facility maps, which proved to be a very practical improvement to the entire process. They also provided test scenarios, which significantly accelerated the work.
The results: faster turnaround and clear claim status
Harden Construction employees are moving away from manually maintained spreadsheets and scattered document repositories. In their place, WEBCON supports not only warranty claims and contract archiving but also other key workflows:
contract workflow
approval routing
payment requests
business partner administration and management
project management
As a result, Harden Construction employees have reduced warranty claim handling times and gained real-time visibility into claim status.